• Attend all service calls within and outside Kathmandu valley
• Install, demonstrate, and train customers on the product’s operation
• Ensure that software drivers and programs are properly installed
• Proper maintenance of all machine in the field and workshop
• Raise estimates and inform Customer Support Officer
• Involve in troubleshooting and analysis on occasional technical problem daily
• Resolving customer queries and  providing technical support
• Handle all types of board repairing problem
• Check previous history before going for field visit
• Make a phone call to check availability of contact person before going field visit
• Delivering necessary documents, consumables and spare parts to the customers

Required Knowledge, Skills, and Abilities

• Should have effective hardware, software, networking and other technical skills and knowledge
• Must be confident and able to work independently in team
• Ability to quickly understand and work with new technology
• Be an excellent brand ambassador for all of Mercantile products and service
• Good communications both in English and Nepali
• CTEVT training is preferred 
• Bike with valid driving license is a must

Education + Experience

Intermediate

Benefits

As per company policy.